Frequently Asked Questions
Everything you need to know
Find clear answers about alternative therapies, listings, memberships, payments and the marketplace. Can't find what you need? Chat with us on WhatsApp.
About Alternative Therapies
AHEALTH covers all forms of alternative and complementary therapy — Hijama (wet cupping), dry cupping, acupuncture, herbal medicine, homeopathy, reflexology, naturopathy, energy healing, nutritional therapy and many more traditions.
When performed by a trained, verified practitioner in a professional setting, alternative and complementary therapies are considered safe. Always disclose medical conditions and medications before treatment, and consult your GP for serious health concerns.
Frequency depends on the therapy and your individual needs. Your practitioner will advise a suitable schedule based on your health goals and condition.
Practitioner Listings
Every listing is admin-reviewed. We check qualifications, certifications and clinic details before granting the Verified badge, and we monitor ongoing reviews.
Each practitioner profile has a WhatsApp button, email link and clinic address so you can contact them directly to arrange your appointment.
Yes — verified clients can leave star ratings and written reviews. All reviews are moderated by our admin team before publishing.
Memberships & Payments
Yes. Practitioners subscribe to a Starter, Professional or Premium plan. Listings are not free, which helps maintain quality and verification standards.
All subscription and marketplace payments are processed securely via Base44 Payments. You'll receive clear transaction records and invoices.
Yes — you can cancel, upgrade or downgrade at any time from your dashboard. Changes take effect at the next billing cycle.
Marketplace & Orders
Sellers pay a flat 10% commission on each successful sale — the customer never pays extra. If an order is refunded within 30 days, the commission is returned to the seller.
Delivery times depend on the seller and shipping option selected. Each product page displays estimated shipping information.
Orders can be refunded within 30 days. When a refund is processed, the platform commission is also returned to the seller automatically.